FAQ
Questions, answered plainly.
How RapidCue works on calls, what it costs, which languages it speaks and what happens to your data. Search, or pick a topic below.
Getting started
What is RapidCue?
RapidCue is a sales CRM that joins your team's sales calls. Before a call, Cue writes a short brief. During the call, it suggests what to say next. After the call, it writes the summary and next steps and gets the follow-up ready on WhatsApp or email.
Your leads, calls, chats, email, deals and product catalog all live in one place, so Cue always has the context it needs.
Who is RapidCue for?
Teams that sell on the phone. If your deals are won in conversations, it fits: real estate, EdTech and admissions, insurance and BFSI, B2B and SaaS, retail and D2C, and call centres.
Do I need to install anything?
No. RapidCue runs in your web browser, and calls are made from the browser too. Each rep just needs a microphone. Sign up or log in at app.rapidcue.ai.
How does the free trial work?
You get 7 days free, and you don't need a card to start. The trial includes the Copilot features, so you can try live cues on real calls.
- Up to 2 seats
- 100 calling minutes
- 1 phone number
It covers Autopilot too, with 30 live AI-call minutes. Every sign-up gets one trial.
What happens when my trial ends?
Your account becomes read-only. You can still see your leads, calls and notes, but calls, messaging and AI are paused until you choose a plan.
Your phone numbers and linked WhatsApp and email accounts are held for 15 days, so you can subscribe and keep them.
How do I add my team?
The account admin invites teammates from inside RapidCue. Each person, including the admin, uses one seat, so a 3-seat plan has room for the admin and 2 teammates. The admin manages the plan and billing for everyone they invite.
Can I bring in my existing leads and products?
Yes. Upload your leads as a CSV file. For products, upload a CSV, or upload a PDF brochure or price list and Cue turns it into products for you (see where Cue gets its product answers).
Can I see a demo first?
Yes. Book a demo and we'll walk you through it with your use case in mind. You can also start the free trial and try it on your own calls.
Calls & live cues
What does Cue do before a call?
Click Prep call and Cue writes the brief: why you're calling, an opener to read out, the questions to get answered, and what's already known about the lead. You also see the lead's history and past calls, how ready they are to buy, the next best action and the best time to reach them.
Pre-call prep is part of the Copilot plan.
What does Cue show during a call?
Cue listens live. When the customer asks about price, raises an objection or shows buying intent, the answer appears on screen with the exact line to say.
- Talk ratio, sentiment and rapport as the call goes
- The right product from your catalog, with price and stock
- Notes taken for you, and you can ask Cue anything mid-call
Live suggestions and live transcription are part of the Copilot plan.
What happens after a call?
The call logs itself. Cue writes the summary, the next steps and how the customer felt in each part of the call, adds coaching notes for the rep, and gets the follow-up ready on WhatsApp or email. Deal stage and reminders are updated too.
Are calls recorded?
Yes. Every plan includes call recording and a post-call AI summary. A live transcript during the call is part of Copilot.
Do I get live cues on the Core plan?
No. Core gives you the CRM, the dialer, call recording, post-call AI summaries and dashboard analytics. Pre-call prep, live AI suggestions, live call transcription, the AI chatbot and the knowledge base are in Copilot. See the difference between Core and Copilot.
Where does Cue get its product answers?
From your own material. Upload a brochure or price list as a PDF and Cue turns it into products, matched against what you already sell. A text-based PDF works better than a scan or photo. The catalog powers the product suggestions on every call.
On Copilot you also get a knowledge base: upload brochures, price lists or FAQs, and Cue uses them to answer questions on calls.
Can customers call us on our RapidCue number?
Yes. Incoming calls ring your reps. You set your working hours, and calls outside those hours go straight to voicemail with an after-hours greeting.
Can I transfer a call to a teammate?
Yes. You can transfer a live call to a teammate from the call screen.
Can managers see how the team is doing?
Yes. Every call and callback sits in one queue, and the dashboard shows how each rep is doing. Each call also comes with coaching notes for the rep.
Languages
Which languages does RapidCue support?
English and 10 Indian languages: Hindi, Tamil, Bengali, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi and Odia.
Does Cue help in the language my customer speaks?
Yes. Cue understands your customer and suggests what to say in the language they speak. Each lead can have its own language, so a rep can take a Hindi call and then a Tamil one.
How do I choose which languages my team uses?
Each person picks the languages they use on calls and in the app, and sets one as their default. New leads assigned to them take that default when the lead has no language set.
Follow-ups: WhatsApp, email and SMS
How does WhatsApp work in RapidCue?
There are two ways, and you can use both:
- Your own WhatsApp. Each person links their own WhatsApp or WhatsApp Business app number by scanning a QR code. It takes a minute and needs no Meta setup. Chats on your own WhatsApp are visible only to you.
- The company number. An admin connects your official WhatsApp Business API number through Meta. It's shared by the team, and it's needed for message templates and bulk sends.
Every message lands on the lead's timeline.
Which email accounts can I connect?
Gmail or Google Workspace, Outlook or Microsoft 365, and other providers over IMAP (for example Zoho or your own domain). Each rep connects their own mailbox, and emails with a lead show up on that lead's timeline.
Can I send SMS?
Yes, to leads in the US. SMS is sent from a US SMS number, which you can get in the app, to US (+1) numbers. SMS to India (+91) isn't available yet.
Does Cue write the follow-up for me?
Yes. After a call, Cue gets the follow-up ready on WhatsApp or email, based on what was said on the call.
Can I track deals and send quotes?
Yes. Track deals through each stage to won, send quotes and invoices, and keep callbacks and reminders in one queue.
Phone numbers
Can I get a phone number inside RapidCue?
Yes. You can buy India and US numbers from inside the app, and start calling from them. Quick dial is on every page.
Which number is used to call a lead?
A number in the lead's own country. Leads in India are called from an India number and leads in the US from a US number, so to call US leads you need a US number.
Are calling minutes and numbers included?
Yes. Each plan includes calling minutes and phone numbers. If you use more, the extra is billed as you go. The free trial includes 100 calling minutes and 1 number.
Autopilot
What is Autopilot?
Autopilot is the CRM plus AI voice agents that answer your number and call your leads in your customers' language. You build a voice agent and point it at an audience of leads, picked by stage, tag or list. The agent calls them, asks your questions and updates the lead.
Inbound calls can go to an agent too. Every call comes back with a recording, a summary, an outcome and a follow-up. You can use Autopilot on its own or with Core or Copilot.
Does the Autopilot agent speak the lead's language?
Yes. The agent calls in the lead's language, at the right time for them.
What does Autopilot cost?
Autopilot is priced by AI-call minutes. It costs the same on its own or with Core or Copilot. Per month:
- Starter: ₹3,999 for 500 minutes, or $49 for 300 minutes elsewhere. 2 AI calls at once, 1 phone number
- Growth: ₹13,999 for 2,000 minutes, or $199 for 1,500 minutes elsewhere. 5 AI calls at once, 2 phone numbers
- Scale: ₹59,999 for 10,000 minutes, or $899 for 7,500 minutes elsewhere. 15 AI calls at once, 5 phone numbers
Every plan has every Autopilot feature. Annual plans are 15% off, and minutes still reset each month. India prices are plus 18% GST. Need more than Scale? Talk to us. See the pricing page.
How are Autopilot minutes counted?
Per second, from when the call is answered, with a 30-second minimum per call. Unanswered calls, test calls and simulations are free.
What happens if I use all my Autopilot minutes?
Your agents keep calling. Extra minutes are billed at your plan's rate: ₹9, ₹8 or ₹7 a minute in India on Starter, Growth or Scale, or $0.19, $0.16 or $0.14 elsewhere.
You can set a monthly spending limit if you want a cap.
Can I use Autopilot without Core or Copilot?
Yes. On its own, Autopilot is for one person, the account admin: the CRM and your AI agents, with no team and no calling from the app. Agents take a message or offer a callback instead of transferring, and you can listen in live and whisper instructions to the agent.
With Core or Copilot, agents can hand calls to your team and you can take over live calls. You can add or remove either any time.
Pricing & billing
How much does RapidCue cost?
Prices are per seat, per month:
- Core: ₹2,599 in India, or $69 elsewhere
- Copilot: ₹5,999 in India, or $99 elsewhere
- Enterprise: custom pricing for larger teams that need custom terms
Autopilot AI agents are priced by the minute, from ₹3,999 or $49 a month (see what Autopilot costs). India prices are plus 18% GST. See the pricing page for the full comparison.
What's the difference between Core and Copilot?
Core is everything to run your calls and see what happened after: the CRM, the dialer and call recording, post-call AI summaries and dashboard analytics.
Copilot adds live AI that helps your reps during the call: pre-call prep briefings, live AI suggestions and call transcription, the AI chatbot assistant, the knowledge base for your playbook, and priority support.
Is there a minimum number of seats?
Yes, plans start at 2 seats.
Are there discounts?
- Annual billing: 15% off
- 10 or more seats: 10% off
- 25 or more seats: 20% off
For bigger teams or custom terms, talk to us about Enterprise.
Which currency am I billed in, and is GST added?
In India, you pay in rupees through Razorpay, and 18% GST is added to the price. At checkout you can enter your business name, GSTIN, address and place of supply for your GST invoice.
In other countries, you pay in US dollars through Paddle.
What if we use more minutes than our plan includes?
Usage beyond what your plan includes is billed as you go.
Can I change my plan or number of seats?
Yes. Adding seats, moving from Core to Copilot or switching to annual billing takes effect right away, and you pay only for the days left in your current billing cycle. Moving down normally takes effect at the end of the cycle.
How do I cancel?
Cancel any time from your account settings, or by emailing biz@rapidcue.ai. There's no cancellation fee and no notice period. Your plan stays active until the end of the period you've paid for, and then doesn't renew.
Do you give refunds?
Yes, if you were charged after cancelling or twice for the same period, billed for users you'd already removed, or a fault on our side made the product unusable for a meaningful part of the billing period. We also refund if you subscribed by mistake and tell us within 7 days, provided the account has had little or no use.
We don't normally refund a month that's already been used. The full rules and how to ask are in our refund and cancellation policy.
Data & security
Where is my data stored?
Your data is stored encrypted and distributed across a network of cloud machines. We take industry-standard measures to protect it from unauthorised access, disclosure, alteration or destruction. Read the privacy policy for details.
Do you sell my data?
No. We don't sell personal data.
What happens to my data if I cancel?
Nothing is deleted straight away. Your leads, calls, recordings and notes stay in your account for 30 days after your subscription ends, so you can come back or export what you need. If you want your data removed sooner, or exported in bulk, email biz@rapidcue.ai and we'll take care of it.
What cookies do you use?
Three kinds: essential cookies that the platform needs to work, analytics cookies that help us see how people use it, and advertising cookies. The privacy policy explains each one.
Account & support
How do I get help?
Use the help button at the bottom right of this site, or the Help & Support link in the app, to send us a ticket with screenshots. You can also email biz@rapidcue.ai or call +91 73036 79855. Copilot plans include priority support.
Who do I contact about a payment or refund?
Email biz@rapidcue.ai from the address on your account, with the invoice number (or the date and amount of the charge), your account or company name, and a short note on what went wrong. We aim to reply to refund requests within 2 business days.
Who makes RapidCue?
RapidCue is a product of Anonimo Interactive Pvt Ltd, based at Sierra Cartel, 9th Main Rd, HSR Layout, Bengaluru 560102.
Still have a question?
Ask us anything about RapidCue, your team or your calls. We're happy to help.